We're Here to Help

Whether it's trip planning or an on-trip emergency, our team is your reliable partner in China.

Chat on WhatsApp

Fastest for quick questions and real-time support.

Start Chat

Email Us

Best for itinerary details and booking documents.

hello@lyriktrip.com

24/7 Hotline

Strictly for emergencies while you are in China.

+86 186 0011 8061

Meet Your Butlers

Sarah

Chief Planner

Michael

Support Specialist

Lisa

Cultural Expert

Jason

Logistics Manager

Frequently Asked Questions

How soon will I get my survival kit?

Instantly. After entering your email in the survival kit flow, the download link appears immediately and a copy is sent to your inbox.

Do I need to pay immediately for a tour?

No. Our process is consultation-first. You talk to a butler to finalize details, and then we send a Stripe payment link for a 20% deposit.

What if I want to cancel my trip?

We offer a full refund if you cancel 30 days before departure. If government restrictions or airline cancellations occur, we also provide flexible refund or credit options.