LyrikTrip
Booking Terms

LyrikTrip

Booking Terms

Understand deposits, cancellations, and how we keep your trip on track.

Reservation and Payment

  1. Expert Consultation: After you submit your inquiry, our travel consultant will provide you with dedicated, one-on-one assistance. We will work with you to polish your itinerary and offer expert advice until the plan meets your exact needs.
  2. Deposit & Fees: To start the bespoke planning process, we charge a $99 USD service fee for customization. Once you are ready to book, a 10% deposit of the total tour cost is required to secure your reservation and confirm your acceptance of our Terms and Conditions.
  3. Balance Payment: Full payment is required 30 days before your trip begins.

Cancellation and Refund

It would be disappointing if you had to cancel the tour booking, but we understand it is sometimes necessary. LyrikTrip has a favorable refund policy to minimize your losses.

  1. Customization Service Fee ($99)

    If you have paid the $99 service fee for itinerary customization, please note that once we have started working on your plan, only 50% of this fee is refundable should you decide not to proceed. This amount covers the labor and time invested by our consultants.

  2. Tour Cancellation Fee

    The cancellation fee will be calculated as a percentage of the tour total price as follows:

    • For a Small Group Tour:
      • 30 or more days before the start date: No cancellation fee (except for actual losses caused by air/hotel/cruise cancellation).
      • 29 to 15 days before: 30% of the total price.
      • 14 to 3 days before: 50% of the total price.
      • Within 2 days of the start: 100% of the total price.
    • For a Private Tailor-made Tour:
      • 15 or more days before the start date: No cancellation fee (except for actual losses caused by air/hotel/cruise cancellation).
      • 14 to 3 days before: 20% of the total price.
      • Within 2 days of the start: 50% of the total price.
      • On the arrival day: 100% of the total price.
    • Yangtze River Cruise Exception: If your tour involves a Yangtze River Cruise, the cancellation fee follows the cruise company’s policy: 50% of the cruise fare if canceled 16-30 days prior, and 100% if canceled within 15 days.

  3. Refund Process

    If you need to cancel, please inform us via email. We will calculate your refund based on the date (Beijing Time) we receive your written cancellation. All refunds will be processed within 20 days of receipt.

Alteration of the Itinerary

  1. For any changes made prior to the beginning of the tour, there will be no charge for our services. However, if there are any costs due to the reservation changes, you will be responsible to pay for this part.
  2. After the tour begins, any extra charges caused by clients’ changes will be added to the total. Any unused portion is neither refundable nor exchangeable.

Minimum Group Size

  1. Small Group Tours: A small group tour is a way for people to travel inexpensively and hassle-free while having a fantastic experience. Our groups provide travelers a perfect combination of intimacy, flexibility and low prices. We guarantee departures on tours with 2 travelers - please see individual tour pages for details. We reserve the right to decline to accept or retain any person as a passenger should such person’s health or mental condition or physical infirmity or general deportment impede the operation of the trip or the rights, welfare or enjoyment of other passengers.
  2. Private Tours: The private guided tour is tailored for you, your family or your friends exclusively. No other participants will be in your group and you will not take part into any tours with others during our land services except for the excursion parts of the Yangtze River Cruise or any other cruises. For the whole of your tour, we will provide you with a private guide and driver. You will have flexibility within reason to agree with your guide on your daily departure time, sightseeing time and even mealtimes.

Passports and Visas

  1. Please make sure you have a valid passport and visa before leaving for China. For those who may be qualified for a visa free stay, we suggest you confirm this with your local embassy or consulate.
  2. If your tour arranged by us includes other countries, please check and follow the visa policy of each country you are going to visit.

Dietary Requirements

  1. Please inform us if you have food allergies of any type.
  2. Vegetarian, vegan or gluten free meals can be arranged. If you are a vegetarian, please confirm if you eat egg, cheese, yoghurt, fish.
  3. Tell us your food dislikes eg no peppers/onions/mushrooms/coriander or no pork/chicken/fish/lamb/beef or other foods.

Additional Information

  1. We suggest that you purchase travel insurance that covers a wide range of unforeseen losses and damages, including baggage damage, flight delays and cancellations.
  2. Please be sure to check carefully your international and domestic air tickets you purchased so that you are fully aware of the policies of the airline companies.
  3. Upon checking in at hotels, guests are expected to offer a valid credit card authorization to guarantee payment of any possible personal expense (e.g. laundry) during your stay.
  4. The majority of 4 to 5-star hotels in China are equipped with the central air conditioning. It will be turned on in winter and summer days, however, during the transition seasons in spring and autumn, the hotel will decide whether to turn on the air conditioner according to the actual weather conditions on that day, which is out of our control. Some hotels can provide the air fan on request.
  5. On a non-shopping tour, we arrange no stop at the commission based tourist shops or factory stores, but some attractions may have a shop at their entry or exit so we cannot avoid passing through them. For travelers who want to shop for gifts or souvenirs, the marketplace is a good choice.
  6. Since most places in Tibet Autonomous Region are higher than 3,000 meters (9,843 feet), Acute Mountain Sickness (AMS), also called Altitude Sickness is the biggest health risk to tourists in Tibet. Visitors having record of heart, lung, other organ problems or anemia should consult their doctor before making the decision to visit Tibet. For more information, please check https://www.travelchinaguide.com/essential/tibet/mountain-sickness.htm.

Responsibility

  1. The responsibility of our company, parent company and affiliated companies is strictly limited. As a tour operator, we organize, promote, and sell tour programs consisting of certain travel services, including guide service, surface transportation, air transportation, water transportation, excursions and accommodations that we purchase or reserve from various suppliers. The suppliers providing services for our tour programs are independent contractors and they are not agents or employees of ours.
  2. LyrikTrip acts as an intermediary when arranging supplier services and bookings that are fulfilled by independent travel providers.
  3. To the extent that we are involved in booking air and/or cruise transportation for you, we act as your agent and not as an agent for the airline and/or cruise companies. However, we promise that we are responsible for the willful or negligent acts of our partner travel agents for the land services.
  4. We reserve the right to choose trains and flights we have arranged for you in the itinerary, and we guarantee that your tour will go smoothly unless the flights or trains are delayed or cancelled.
  5. We will take benefits and losses of any fluctuations, lower or higher in airfares, cruise fares, currency devaluation, park fee increases, taxes, or fuel surcharges after we have received the full payment. And we reserve the right to correct promotional or pricing errors or to increase the tour price in the event of cost increases due to changes in airfares, cruise fares, currency devaluation, park fee increases, taxes, or fuel surcharges before we receive your reservation deposit.
  6. To help customers have a better understanding on levels of the hotels arranged in our tour itineraries, we display stars to some hotels depending on their accommodation facilities, services and average review scores on platforms. Please be aware that the actual star ranking might be different from that of local regulations, independent third parties or accommodation providers themselves.
  7. We are not responsible for acts of terrorism, political unrest, war, earthquake, landslide, delay or cancellation of the trains, flights or cruises. But we will try our best to assist you in these situations.
  8. We are not responsible for any unauthorized extra services that the client arranges with the local agent, local guide or the driver beyond the confirmed itinerary. In this case, we do not accept any responsibility for extra expenses on shopping, attractions, destinations etc, but we will help our clients deal with the problems if any damages or losses occur. Our mission is to provide an exceptional travel experience to every person who travels with us.

Complaints and Claims

  1. Whenever and wherever you are not satisfied with any service of our tours, please let your travel consultant know immediately by email, phone or through your local tour guide, so that we can solve the problem as soon as possible and prevent it from happening again.